Discount Tire

Bought a new Mercedes, week later tire pops with road hazard. No road hazard warranty coverage. Cost:$487. Benz did not help at all, called Discount and the salesperson ordered our tire. He then said he would call next business day to try and help us. Went out of his way, and got us 50% our tire given our vehicle only had 600 miles even with absolutely no coverage. GREAT CUSTOMER SERVICE!

Bad customer service. I place an order, it arrived and they never notified me! I had to call and check! I stop for my appointment and they did not find my tire! Finally they let me go, just to find out the did not gave me back the tire lock! The manager never talked to me to apologize for the inconvenience. Honestly, never again!!!!!! Even when I pay insurance for my tires.

I bought all my tires from them but in the last few years they have messed me up . They wouldn’t guarantee a tire they sold me with insurance saying it was more then 6 years since I bought it and it had been put on a year or so Pryor . They sold me old tires that’s why the tire separated. I told them to replace them and they did but at first they didn’t want to . Now another tire has separated and the guy gives me the same excuse even though I paid insurance on it . Erik so now I’m left to look for a new tire and now I won’t be going back to them anymore. That’s bad . When ever I’m in San Antonio or houston I’ve never had this problem but down here in the valley.

Talk about being told one thing and then another thing happens. I set up an appointment for tires selected my tires and was told not to worry about them not being at least the same year. What do i get 3 tires of 2022 and 1 tire that was over a year old. I tell them to change it as i never left the lot... And they "fixed" it a second time. Go check.... Nothing is different. Had i not said anything i would have gotten a new tire since they replaced my spare with a new tire. So technically they need to report that the tire has already been mounted once even if it wasn't driven on. I wonder how often this happens and people don't say anything or just don't know. Be sure to locate this on your tire. They read as: 0622 and it means 6th week of the year 2022 this tire was made. Obviously you won't get a tire made a month ago but when you are told you will have all 2022 even if it's 0122, 0422, 0622 or a mix of them i would be okay since they would all read 2022... Took them 2 hours the first original to complete... 20mins to "fix" the first mess up and now i am waiting longer to fix fix the mess up. Let's hope they at least cleaned the tire like they have all the other tore changes they have done today. I highly doubt it since i paid for "cheap" new tires.